Shipping policy

Last updated: September 5, 2026

At ASDHelp, we work to get every order to you as quickly and reliably as we can. Please read this policy carefully, in particular the section on delivery estimates.

Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding US holidays) after purchase. Please allow additional time during peak seasons or promotional periods.

Shipping Carriers and Rates: Orders ship with USPS, UPS, FedEx, or DHL Express, depending on your destination and the shipping option you select at checkout. Shipping rates are calculated by the carrier at checkout based on your address and the weight of your order.

Where We Ship: We ship within the United States and to Canada, Australia, New Zealand, the United Kingdom, Ireland, France, Italy, the Netherlands, Sweden, Norway, Switzerland, Iceland, and Greece. If your country is not offered at checkout, we are unable to ship there at this time.

Delivery Estimates Are Not Guarantees: Any delivery date, delivery window, or transit time shown at checkout, in your order confirmation, in shipping notifications, or on a carrier's tracking page is an estimate only. These estimates are produced by the shipping carriers (USPS, UPS, FedEx, DHL Express) or by automated tools based on typical transit times. They are not commitments made by ASDHelp, and we have no control over them. Actual delivery times are determined by the carrier and may be affected by weather, carrier delays, high shipping volumes, customs processing, holidays, incorrect or incomplete addresses, and other events outside our control. ASDHelp does not guarantee delivery by any specific date and is not responsible for delays once your order has been handed to the carrier. A delay in transit is not grounds for cancelling an order or for a refund of the shipping charge or the product price. As a general guide only, domestic orders usually arrive within 3-7 business days after shipment, and international orders usually take longer.

Tracking Your Order: You will receive an email with tracking information once your order has shipped. You can use this tracking number to check the status of your delivery at any time. Tracking updates are provided by the carrier and may lag behind the actual location of your package.

Lost or Delayed Packages: If your tracking has not updated for several business days past the estimated delivery date, please contact us and we will open an inquiry with the carrier. Please note that carrier investigations can take time, and we can only act on the information the carrier provides.

Shipping Address: Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout, and re-shipping fees may apply.

International Orders (Customs, Duties, and Taxes): International orders may be subject to import duties, taxes, and customs fees set by the destination country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient. Customs inspections can also add several days to delivery time, which is outside our control.

If you have any questions about shipping or delivery, please contact our customer support team. We are here to help!